Bounce House Jumbo Obstacle Course Obstacle Course Dual Racing Slides Bungy Run Boxing Ring Mechanical Bull Euro Bungy 26ft Rock Climb Wall Candy Land Bunce House With Slide
 

Frequently Asked Questions

  1. When is payment due?
    A 25% non-refundable deposit is due at time of booking. The remaining balance is due at the time we show up and set up, unless other arrangements are made PRIOR to event. 
  2. What form of payments do you take?
    We take Cash, money orders and checks. We charge $30.00 on all return checks. If paying by check your contract must be paid in full with in 10 business days of your event date.
  3. What do I need to do if my group is tax exempt?
    You must provide a signed copy of your tax exempt certificate either with your deposit, or at the time of final payment.  Sales tax will not be refunded after the payment is made.
  4. Do you require power?
    JK TANK RENTAL requires power for each item. Power is the customer's responsibility. We provide the needed cords for running power to equipment (100 foot max.) We DO NOT rent generators. But for your convenience should you need them you could contact Donnie at TRUE VALUE at 304-230-1173. Just let Donnie know you are renting items from JK TANK RENTAL and he will take care of you. For a list of specific power requirements, see the link to each piece of equipment you are interested in.
  5. What do you do in case of bad weather? *
    Our company is all about SAFETY for everyone on our equipment, therefore the following statements must be understood. *If we set up and we are ready to start but weather conditions prohibit us to run and/or *We start and the weather turns bad, we will make every attempt to get your event in. Sometimes this could mean waiting a few extra minutes to see if the weather is going to pass. We can operate in most all weather, but CANNOT operate during rain or high wind. We will however, try to wait it out if possible. At this time there will NOT be any REFUNDS.
  6. How soon should I book my event?
    We will take bookings up to but no more than one year in advance. We recommend booking as soon as you know for sure what you want and when you want it.
  7. How soon do I need to call to cancel any part or my entire event?
    We require a 2 weeks notice. Failure to give a 2 weeks notice could result in full payment due.  Once you book your event with us, it is considered booked even if you fail to return your contract and deposit.  Failure to return your contract and deposit could result in an additional charge of $100.00.  Please return all contracts and deposit within the 15 days as required.
  8. What happens to my deposit if I cancel?
    You have up to 3 months to use it for another party.  If you fail to book another event within the 3 months, you will forfeit your deposit.
  9. Insurance and licensing:
    • In accordance with state regulations, JK TANK Rental maintains proper insurance, safety inspections and licenses.
    • To ensure that all State regulations are followed, all inflatable rides and attractions will be set up by JK TANK Rental personnel.
  10. Do you have party items like Plates, Hats, Table Coverings?
    We recommend buying all your party items at the PAPER SHACK.
    304-242-9535 or online @
    www.papershack.net
    Tell them JK Tank Rental sent you.

Don't see your question here, call us at 304-242-1576

We are located in Wheeling, West Virginia and rent throughout the Ohio Valley region.